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Customer Service
Shipping Information
Free Shipping
Promotional Code: FREESHIP required. See Jane Run now offers FREE shipping on ALL orders shipped in the continental US only. See Jane Run will ship items the best way available based on location and weight of order. Items shipped Free will arrive in 7-10 days depending on method chosen. Free shipping applies to USPS Priority Mail and UPS Ground only. Please see holiday delivery dates for more information. Free shipping can not be combined with any other discounts or coupons.
Holiday Shipping
See Jane Run is committed to shipping your packages in time for you to receive them for your holiday celebrations. Please make note of any special needs when placing your order and we will do all that is humanly possible to get your your order to you by that date. Our shipping department will be open Mon-Sat 8:00 a.m. - 6:00 p.m through Christmas or later if necessary to ensure our customers are properly served. Please don't hesitate to call us if you have any questions.
Processing Your Order
We process and ship orders Monday through Friday. At this time we do not offer shipping on Saturday, Sunday, or holidays except during from Thanksgiving through Christmas. Orders typically take from one (1) to five (5) business days to ship. If you have any questions or issues with your shipment, please contact us at orders@seejanerun.com or call 1-888-606-4394 Mon-Fri, 9 a.m.-5 p.m. PST.
You will not be charged for your purchase until the day we ship the items.
Shipping Methods
We offer the following shipping methods to our customers. Delivery days apply’s to instock items only. You will be notified if an item is not in stock. Delivery days are estimates and are not guaranteed. If you need your product quickly, please put the details in the notes and we will do everything we can to accommodate your needs. All orders are shipped out of California.
USPS Priority or 1st Class Mail (7-10 days)UPS Ground (7-10 days)
UPS 3-Day Select (5-7 days)
UPS 2nd Day Air (4-6 days)
Standard Shipping
Our standard method of delivery of orders is USPS and UPS service. Orders are typically delivered within 5-7 business days from the day they are shipped.
Expedited Shipping
We offer Next Day shipping and 2nd Day shipping for many items. Expedited shipping is not available for items shipped to PO boxes or APO/FPO destinations. Please remember that expedited shipping applies to the day your order ships. See delivery times above.
Promotional Shipping Offers
Promotional shipping goes out USPS. Promotional shipping applies to orders shipping within the continental United States and APO/FPO destinations only.
International Shipping
We offer shipping to most countries at this time. Please note that International shipping can take 3-7 weeks to arrive depending on location. See Jane Run is NOT responsible for any customs fees that may apply to your shipment. See Jane Run is also not responsible for any lost or delayed packages.
No Sales Tax!
We do charge sales tax to residents of California and Idaho. All other states and Countries are excluded.
Shipping in Multiple Packages
If your order includes several items they may ship separately and at different times so that we can get your items to you as efficiently as possible. Our shipping confirmation emails will let you know which items have shipped and which items remain to be shipped. You will only get charged for shipping one time.
Shipping Confirmation Emails
We send a shipping confirmation email when all or part of your order leaves our warehouse.
